Archive for the ‘Uncategorized’ Category
Gerry at dusk
Saturday, June 27th, 2009drink responsibly – use a glass!
Wednesday, June 24th, 2009
bonus points for the bag-for-life
celebrations
Monday, June 22nd, 2009we had an event to celebrate this weekend – my sister passed her Ph.D defence recently.
lovely champers from Bubble Brothers
good customer service
Tuesday, June 2nd, 2009on my twitter feed today I saw an offer from bubblebrothers of a buy one, get one free on one of the Champagnes they offer.
I contacted them on twitter to see could I order online and collect later in the week when it suited. I was told that that was no problem, but then changed my mind and legged it from work sooner. I mentioned that I would do this, truth be told I was merely gloating that I was leaving work early!
Well, when I arrived into the English Market shop Austin had my champagne bagged and ready for road – it turns out they’d rung him from the other shop to say I’d be in. I love good customer service, it really adds to the enjoyment of shopping.
Thanks Austin and Julian.
brian at brianclayton.ie
irish ferries booze cruise disaster
Saturday, May 16th, 2009I was supposed to be going on a booze cruise, or a mini cruise for the more genteel of phrase, to France this weekend. We arrived in the ferry port in Rosslare and checked in at 16:00 to be told the ship was delayed, and would not not arrive until 18:00 with a new departure time of 21:00.
We sat in our car in the car park waiting for the ferry to arrive.
Once it did arrive, we started waiting for the new boarding time. The bar/cafe in the port building was closed, leaving only a small shop downstairs to cater for everyone.
No announcements were made until 21:00, when a single tannoy call was made, to say the sailing to Roscoff was cancelled, and the ship was diverting to Cherbourg.
We went into the information desk to be told that this was the case, we would have about 1 or 2 hours ashore in Cherbourg and we would receive a free minicruise later in the season.
There was no point in us spending the weekend on a boat with a faulty door so we decided to cancel. We were told we would have to contact customer services Monday for a refund. As we checked out of the car park, we were told the boat was now going to Roscoff. Then we were told it was “half thinking of going to Roscoff”. We declined the further offer to board the boat to, well, wherever it was going.
This was without a doubt, some of the worst customer service I have ever experienced.
brian AT brianclayton.ie
view from my office
Wednesday, April 8th, 2009I’m working from home this week. This is the view from my window:
could be worse 
brian(at)brianclayton.ie
foggy morning
Thursday, March 19th, 2009Foggy morning in Cork today.
click the images to go to Flickr for larger sizes.
email me at brian(at)brianclayton.ie if you want a photograph of something in Cork City.
sunny morning in Cork City
Thursday, March 5th, 2009it’s a lovely sunny morning here.
How could you not be in a good mood walking arond with beautiful weather like this:
the good side to Rag Week
Thursday, February 12th, 2009
Will anyone miss Rag Week?
Tuesday, February 10th, 2009Rag Week in UCC is mostly, perhaps totally cancelled. I wonder if, in this day and age it’s still needed.
I know that some charitable work is done, but it seems that every year more and more events have to be cancelled and banned. Surely the same charitable work could be done without the hassle.
I won’t miss it, fond (blurry) memories of beating the clock in Nancy’s notwithstanding.